You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
If you really want to join the bike tour on a certain day, then we highly recommend that you book in advance as the tours often gets sold out. We do have a limited number of Spartamets, and only a couple tandem and box bikes.
Yes we do accept walk-inns for the tours as long as they are not fully booked already. We recommend that you show up at least 15 minutes before the tours start and that you are flexible in case it’s already sold out. You should contact us by email or phone prior to showing up to the tour so we can confirm availability.